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How to reset the password of the SAML account type Messages in this topic - RSS

Unic Jay
Unic Jay
Posts: 5


11/15/2022
Unic Jay
Unic Jay
Posts: 5
I am getting an invalid password error. Error message when attempting to reset my password "This operation cannot be performed on SAML accounts."
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Mohd Sami Uddin
Mohd Sami Uddin
Administrator
Posts: 26


11/15/2022
Mohd Sami Uddin
Mohd Sami Uddin
Administrator
Posts: 26
It looks like your account is currently set up to use SAML authentication whereas the server is currently configured to use native password authentication. In order to get your account working, we have two options:

1. Set up SAML authentication on the server. This will require you to have the necessary SAML details in order to set it up.
2. Convert your account to native password authentication. This should allow you to access Decisions with your account using a username/password without requiring much additional setup.
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