Help with Installation and Setup
Job Server Error after Install from DB Backup
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Moshe Oren Posts: 195
3/16/2020
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Hi,
I have installed Decisions from a DB backup. I have got below error in the System Validation logs. I have fixed the error by checking Can Be Job Server checkbox under Servers folder. However, when I restart the SHM, I still see the same error. How can I fix it?
Thanks
ERROR: Database c56ed35d-72a4-4d8a-b788-3d5bdf12c58f was moved from another system. Jobs and background work will be suspended by disabling Job Server capability on this server. Please check system validations and clear this issue.
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kenan@decisions.com Administrator Posts: 251
3/16/2020
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Hi,
Please apply the below steps.
- For 6.x, go to "C:\Program Files\Decisions\Decisions Services Manager\Instances\Control" and for 7.x. go to C:\Program Files\Decisions\Decisions Server\Instances\Control.
There should be a databaseid.txt file under the Control folder. This txt file should contain the platform version's "dbsettings_id". The error happens on DB backup when this file does not exist or this GUID doesn't match.
- To fix, if it does not exist you need to create it with the same name (databaseid.txt) and you need to edit the file, have it match "dbsettings_id" in the "platform_version" table (select * from platform_version), and restart service host manager.
- Also, check the Servers folder and make sure the server checked as Can Be Job Server.
edited by kshitij@decisions.com on 5/11/2021
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kshitij@decisions.com Administrator Posts: 208
11/18/2020
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After following the steps mentioned by Kenan, you will need to right-click on the Validation Issue and Resolve it. This validation unlike most will not automatically resolve itself and requires user interaction.
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Osman Mustafa Administrator Posts: 124
8/24/2022
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Just wanted to add that the path for the database.txt file for version 8 is C:\Program Files\Decisions\FileStorage\Primary\Settings.
edited by kshitij@decisions.com on 1/12/2023
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